Great Jones Reviews

Return Policy Overview

Great Jones offers a 60-day, no-questions-asked return or exchange policy. This policy allows customers to return items if they are not satisfied after using them.

Key Details

• Return Window: 60 days from the date of delivery.
• Return Process: Customers will receive a prepaid return label for convenience.
• Refunds: Full order amount will be refunded, excluding any original shipping costs if applicable.

This policy ensures customer satisfaction and provides a straightforward process for returns.

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1. Visit the Great Jones website: Navigate to the homepage of greatjonesgoods.com.

2. Click on the account icon: Located at the top right corner of the page, this icon will direct to the account creation page.

3. Select "Create Account": This option will be available on the account page.

4. Fill in the required details: Enter the necessary information such as name, email address, and password.

5. Submit the form: Click on the "Create Account" button to complete the process.

6. Verify email: Check the email inbox for a verification email from Great Jones and follow the instructions to verify the account.

7. Log in: Use the newly created credentials to log in to the account and start shopping.

Great Jones has a 60-day, no-questions-asked return or exchange policy. If after using the products, customers feel that Great Jones isn’t for them, the company will provide a prepaid return label. Customers will be refunded the full order amount minus the original shipping costs, if applicable. The 60-day return or exchange window begins upon delivery of the item.

As for the shipping policy, customers should allow up to 5 business days for order processing (excludes weekends and holidays). Customers will receive an order confirmation email, and then another email from Great Jones once the order has shipped. If there are any unexpected delays, the company will do its best to reach out to the customers. FedEx is the primary shipping carrier, though Great Jones also partners with UPS and USPS. Customers will receive a shipping confirmation email with carrier tracking. Please note that Great Jones is not responsible for delays incurred by shipping carriers. Ground shipping is free for orders $100+, shipping within the 48 contiguous United States only. At this time, Great Jones does not ship internationally or to Puerto Rico. The company is not responsible for damages and fees incurred by freight forwarders or third-party international shipping companies. The return/exchange policy is not applicable for orders delivered internationally via freight forwarders or third-party international shipping companies.

The website Greatjonesgoods.com does not support splitting a payment between two payment cards (credit and/or debit). However, it is able to support a split payment between a Great Jones e-gift card and one other credit or debit card. If you wish to delete your account, you can do so by emailing at hi@greatjonesgoods.com. For any privacy concerns, you may send an email to privacy@greatjonesgoods.com. Please note that all refunds will be credited back to your initial form of payment. Engraved pieces cannot be exchanged or returned. The 60-day return or exchange window begins upon delivery of the item. If you have any issues with your referral code, you can email at hi@greatjonesgoods.com with your friend's name for troubleshooting.

Great Jones is a cookware brand that sells aesthetically pleasing yet functional pots, pans, and bakeware. The brand offers a variety of non-toxic, scratch-resistant cookware and bakeware that is safe for induction stoves, ovens, and dishwashers. The handles are ergonomically designed and the pots have laser-etched measurement marks inside to save time when cooking. The brand also offers real-time cooking advice and recipe suggestions through their advice hotline, "Potline".

The shipping costs and times vary depending on the order, but they are broken down into 3 categories: Bake, Broil, and Sear. Bake (free for orders over $100): 3 to 7 business days, and cost $10; Broil: 2 to 3 business days and cost $30; Sear: which will take from 1 to 2 business day and cost $60.

Prices start at only $28 and there are occasional promotions, such as an exclusive 20% discount for Serious Eats readers with the code SERIOUS20. The promotion is available sitewide (excluding limited-edition items, gift cards, engraving, individual lids and pantry products).

The brand also offers a Rewards Program, 30-day trials, and free returns. However, it should be noted that Great Jones does not offer international shipping. The price range for the products is generally between $125-150.

Please note that this information might have changed as it was last updated in 2024. For the most accurate and up-to-date information, please visit the official website of Great Jones.

Great Jones is a cookware brand that aims to enhance the pleasure of making food at home. The brand sells aesthetically pleasing yet functional pots, pans, and bakeware for the budget-conscious, yet quality-driven chef in all of us. The brand has made an appearance in The New York Times, Goop, Glamour, Vogue, Design Milk, and countless other publications. In only 3 years, Great Jones cookware has collaborated with pastry chefs and culinary experts such as Claire Saffitz Kelis.

Great Jones was founded in 2018 by childhood friends Sierra Tishgart and Maddy Moelis. Moelis was a former product manager at Zola, and Tishgart was a James Beard award winner, food writer, and editor. The pair combined their passion for cooking, aesthetics, convenience, and design to create Great Jones. The brand is especially dedicated to demystifying home cooking by equipping aspiring chefs with well-crafted cookware, recipes, personalized advice, and more to make cuisine easy and enjoyable.

The business was inspired by the cookbook editor Judith Jones, who helped “shape the way Americans cook by launching the careers of then-unknown culinary authors” such as Julia Child, Edna Lewis, and other culinary greats. Tishgart and Moelis also pay homage to their hometown of New York City, which is where the brand’s headquarters are located.

A variety of non-toxic, scratch-resistant cookware and bakeware is safe for induction stoves, ovens, and dishwashers. Handles are ergonomically designed. Laser-etched measurement marks inside pots save time when cooking. Pots, pans, sheets, and dishes include color options and personalized engravings. Their advice hotline, “Potline” offers real-time cooking advice and recipe suggestions. The brand’s blog, “Great Ones” profiles professional chefs to provide inspiration for their customers. Comparatively affordable. Free shipping for U.S. orders of $100 +. Refer a Pal promotion gifts your friend 10% off their first purchase and gives you $15 in-store credit. Rewards Program. 30-day trials and free returns.

GreatJonesGoods.com offers a range of kitchenware and cookware products for households. Their inventory includes high-quality and durable pots, pans, baking sheets, and other essential cooking tools. Should your Cookware require warranty service, please contact them for a warranty evaluation and return authorization number. Upon approval of your claim, Great Jones will repair or replace the item without charge.